In my first order I received 6 boxes of sensors, enough for three months. That makes me believe that it is the phone-or something in the program-not the sensor at fault. So, I tried my wife's iPhone, and it got a good reading. I'm back on the left arm, but the FreeStyle Libre 2 app scan says "scan complete," but then there is a window that says, "Scan Error Your scan was unsuccessful. On day three, it was working fine-until it didn't. I went from back-of-the-arm on the left to back-of-the-arm on the right arm on the first two sensors (14 days each, as instructed.) However, on the application of the third sensor, it worked fine for two days. When I woke up to handle the situation, everything was fine-just had a "signal loss" alarm waking me. I needed to turn the "signal loss alarm" off (under the heading alarms) because it was waking me up at night. I'm on my third sensor, and the first two worked perfectly well, although the numbers were consistently lower than my finger stick reading (I don't know which is off-why would I suppose it was the finger stick that was accurate?-I don't know. If I have the same experience with the next sensor change in two weeks, I may consider using some other CGM. The Abbot folk's solution is to send you a new package and have the customer send back the faulty package. My thought is that the blue sleeve is the actual part of the applicator that grabs the sensor and sense it is recessed the second sensor in the package can't be grabbed. I inspected the sensor applicator and the blue sleeve around the edge of the applicator was recessed within the base of the assembly. I was able to get the first sensor to load into the sensor applicator and attached the sensor to the back of my arm. I took my second package, opened it and as with the first kit. I called tech support and was told they were sending me a replacement and that I will need to send the malfunctioning kit package back to them. I noticed the blue sleeve around the edge of the sensor applicator was still depressed into the applicator base so it would not go down far enough in the sensor container to capture the second sensor. When it was time to replace the sensor I was unable to get the second sensor in the kit to load into the sensor applicator. I've only been using the FreeStyle Libre 2 for two weeks now.
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